Conflict and Tension Management – Micro-Training for Managers
Conflict is inevitable in teams; when left unmanaged, it bills the organization in the form of passive-aggressive behavior, communication breakdowns, gossip and declining performance. Grupas' "Conflict and Tension Management" micro-training equips managers with the ability to spot conflict early, establish neutral ground and drive it to a concrete resolution. The program is built on differentiating conflict types (task, relationship, value, role), a 5-step mediation model, role-plays based on realistic scenarios, and a structured "Conflict Resolution Framework" that the manager can use in the field.
The format is flexible: a 60-minute micro-training or a 90-minute hands-on micro-training. The learning approach is experiential learning (70% practice / 30% theory), supported by interactive presentation, case analysis, role-play, reflection and template design methods. The recommended group size is 8–16 participants.
Corporate Benefits
- Resolving tensions before they escalate: managers who notice early signals prevent crises.
- Reduced passive-aggressive communication: an open, safe and constructive basis for dialogue is established.
- Increased trust within the team: neutrality and structure strengthen the perception of fairness.
- Prevention of performance loss: the time and energy spent on conflict is redirected to work.
- Stronger leadership effectiveness: managers clearly take on the mediator role.
- Actionable output: every participant leaves with a personal "Conflict Resolution Plan Template"; needs, shared goals, concrete actions, ownership and follow-up dates become clear.
Who Is It For?
Professionals who play an active role in people management and lead teams: middle managers, team leaders, project managers, function owners and active leaders.
All details about this micro-training, which can be tailored to your organization's needs, are available in the attached document.
