Micro-Behaviors That Build and Break Trust – An Awareness Training for Managers
Trust is built not through grand statements, but through small daily interactions. Grupas' "Micro-Behaviors That Build and Break Trust" awareness training makes visible the impact of the micro-behaviors managers often display without realizing it on team climate, psychological safety and performance. Trust-damaging habits such as interrupting, blaming language, defensive reactions, mockery and public criticism, along with trust-building practices such as active listening, open-ended questions, ownership, support in the face of mistakes and timely recognition, are studied through concrete cases.
The program is delivered as a 60-minute awareness session or a 90-minute in-depth version, with groups of 8–18 participants. The training method consists of interactive presentation, case analysis, role play, leadership reflection and personal action plan design. Participants leave the training with an awareness of the "Behavior Chain Model" and a personal trust plan that includes 30 days of follow-up.
Organizational Benefits
- An increase in the level of psychological safety and a stronger team climate
- More open and transparent communication; a revival of idea generation
- Reduced conflict within teams
- Early reporting of mistakes and timely management of risk
- Consistency in performance and sustainable success
- Managers recognizing their own habits and turning them into a concrete, measurable action plan
- Lasting behavioral transformation: awareness – practice – transformation
Who Is It For?
- Middle-level managers
- Team leaders and project managers
- Newly appointed managers
- Leaders actively involved in performance and feedback processes
Contact Grupas for teams that work with high trust and build enthusiastic collaborations.
