KPI – Key Performance Indicators Consulting and Training
It is impossible to manage strategic goals without making them measurable. Grupas Gelişim's KPI (Key Performance Indicators) program ensures that the strategic objectives that will take your organization to its vision are monitored through indicators measurable in terms of quantity, time, quality and cost. Within the scope of the program, indicator sets that comply with SMART criteria, are reasonable in number and are updated together with the targets are designed; sample KPIs across the efficiency, growth, customer, process and human capital dimensions (OEE, EBITDA, inventory turnover, OTIF, lead time, defective product rate, employee turnover rate, satisfaction index, etc.) are used to compare target and actual performance.
The program also covers process-based performance indicators (sales, maintenance, etc.) and leading indicators: external leading indicators (production index, retail sales, unemployment rate, housing construction, financial market indicators) and the organization's own leading indicators (sales tracking and customer feedback, customer requests, market research and trend analyses, investments and projects, workforce productivity, staff turnover rates, complaints and returns, financial data) enable you to foresee the future.
Benefits for the Organization
- Transforming strategic goals into measurable KPIs and clearly monitoring the level of goal achievement
- Productivity increase: improvement in capacity utilization (OEE), energy consumption, output per person and cost indicators
- Making profitability and growth traceable (EBITDA, EBT, turnover, new product revenue)
- Increased customer satisfaction and loyalty; reduction in complaints, returns and customer churn rates
- Operational excellence: improvement in inventory turnover, delivery performance (OTIF) and lead time
- Early warning through leading indicators: the ability to see problems months in advance and take precautions
- Stronger employee engagement and human capital; bringing the staff turnover rate under control
- A data-driven, accountable management culture with a common language
Who Is It For?
Top management, strategy, quality, production, sales, maintenance, finance and human resources managers, and all organizations that want to establish or update a performance management system.
We are ready for enthusiastic collaborations… GRUPAS GELİŞİM | People – Process – Technology
