Conflict Management Training
Conflict is inevitable in business life; the real difference lies in how it is managed. The Grupas Conflict Management Training is a 2-day, in-class training and development program designed for companies that want to strengthen internal communication, move tense situations onto constructive ground and turn conflict into win-win outcomes.
The program covers the structure of conflict and conflict responses, emotion management and emotional intelligence, the 5 approaches to dealing with conflict, coping with difficult people, empathic communication, active listening and the 5 levels of listening, body language, self-awareness through the Johari Window, behavioral profiles and social styles, effective communication with the SCARF model, and the steps of win-win management. Learning is made lasting through video studies, tests and teamwork exercises such as tangram.
Benefits for Your Company
- A more positive, collaboration-friendly working atmosphere and a strong team spirit within the organization
- Resolution of conflicts with a win-win approach; preventing disagreements from turning into losses of time and productivity
- Fewer barriers in interdepartmental communication, improved information flow and higher quality of joint decisions
- Development of emotional awareness, empathy and emotional intelligence competencies in managers and employees
- Fewer misunderstandings thanks to active listening, powerful questioning and verbal/non-verbal communication skills
- The capacity to handle difficult people and tense situations professionally
- Turning criticism and self-criticism into an opportunity for personal and professional development
- The ability to communicate appropriately with different personality types through awareness of behavioral profiles and social styles
Who Should Attend?
All professionals, managers and team leaders who want to achieve better results in their business relationships and to manage conflicts in a way that turns them into gains for both parties.
The training lasts 2 days, with a maximum of 15 participants. All participants who successfully complete the program receive a Certificate of Attendance.
